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Refund Policy

Last updated

New IPTV subscribers get 7 days to decide. The claim is self-serve, requires no explanation, and returns funds to the original payment method.

Short answer

How does the EyePTV 7-day refund work?

Any first-time subscriber can request a full refund within seven days of purchase from the account dashboard, without explaining the reason to an agent. The window runs from the moment of purchase, not from first use, so the practical advice is to test properly inside it: one weeknight prime-time slot and one weekend live event, which is when weak infrastructure shows. Refunds return to the original payment method, and the account closes when the refund is issued.

The 7-day money-back guarantee

If you are a new subscriber, you may request a full refund within 7 days of your first payment for any reason. You do not need to justify the request or speak to an agent.

The guarantee applies once per customer, to a first purchase. It is not available on renewals, because by then you have had the service for a full term.

How to claim

Open your account dashboard, go to Billing, and select Request refund. The request processes immediately and access ends at that point.

If the dashboard route fails, email support@eyeptv.live from your account address and we will process it manually the same business day.

Timing

Refunds are issued to the original payment method. Card refunds typically clear in three to five business days; PayPal is usually faster. The delay is your bank's, not ours — we release the refund on receipt of the request.

Outside the 7-day window

After 7 days, subscriptions are non-refundable for change of mind. You can still cancel at any time to stop future renewals, and you keep access through the end of the term already paid for.

Two exceptions: if we discontinue a material part of the service during your term, we will prorate a refund for the remainder. And if monthly availability falls below the SLA in our Terms of Service, account credits are applied automatically without a claim.

Chargebacks

We accept card and PayPal payment specifically so you retain dispute rights. That said, if something is wrong, email us first — we can usually resolve it faster than a bank can, and a dispute freezes the account while it is investigated.