Contact
Talk to EyePTV
EyePTV support runs from an address attached to this domain — not a messaging app that can be abandoned in an afternoon. That means there is something to hold accountable.
Short answer
How do I contact EyePTV support?
Email support@eyeptv.live — one address for setup help, billing, refund claims under the 7-day guarantee, and anything that needs a paper trail. Pre-sales questions go into the same queue as customer questions, so timing a reply before you pay is a fair test of how an outage would go, and we would rather you ran it. Including your device, app name and what you already tried gets a useful answer on the first reply instead of the third.
One address for everything: setup help, billing questions, refund claims under the 7-day guarantee, and anything needing a paper trail. Replies come from a person.
Pre-sales questions
Answered before you pay
Pre-sales mail lands in the same inbox as everything else, on purpose. How fast a provider answers someone who has not paid yet is one of the few things you can measure from outside — so measure it here.
Channel reports
Name + time = fast fix
A dead or drifting channel report with the channel name and roughly when you noticed it goes straight to the people who can switch the feed.
Rights holders
DMCA notices
Formal infringement notices follow the process in our DMCA policy and are acted on within two business days.
Business contact
EyePTV Live
349 Newbury St, Boston, MA 02115, USA
Get a faster answer
What to put in a fault report
“It buffers” costs a round trip of questions before anyone can start. The first item below is the one that matters most — scope places the fault faster than any other single fact.
- 1Does it affect one channel, one category, or everything — that single answer usually places the fault
- 2The device and roughly how old it is
- 3Wi-Fi or Ethernet, and how far the device sits from the router
- 4Whether it happens at a particular time of evening
- 5Whether the same channel plays on a phone on cellular
Refund claims
The 7-day guarantee runs from your account dashboard without a conversation. No agent asks why, because a refund you have to argue for is not really a guarantee. If the dashboard route fails, mail us and we will do it by hand.
The money returns by whatever route it arrived, on your bank’s schedule rather than ours — usually a few business days.