Contact
Talk to EyePTV
EyePTV support runs 24/7 at an address attached to this domain — not a messaging app that can be abandoned in an afternoon. That means there is something to hold accountable.
One address for everything: setup help, billing questions, refund claims under the 7-day guarantee, and anything needing a paper trail. Staffed 24/7.
Pre-sales questions
Same queue as customers
We do not route prospective customers to a slower queue. Timing our reply before you pay is a legitimate test, and we would rather you run it.
Channel reports
Name + time = fast fix
A dead or drifting channel report with the channel name and roughly when you noticed it goes straight to the people who can switch the feed.
Rights holders
DMCA notices
Formal infringement notices follow the process in our DMCA policy and are acted on within two business days.
Business contact
EyePTV Live
349 Newbury St, Boston, MA 02115, USA
Get a faster answer
Five things to include in a technical report
“It buffers” needs four follow-up questions before anyone can help. These five details usually skip straight to the fix.
- 1Which device you are using, and its model or generation
- 2Whether it is on Wi-Fi or Ethernet
- 3Whether the problem affects one channel or all of them
- 4What time of day it happens — peak-hour-only issues have different causes
- 5Whether the same channel plays on a phone over cellular data
Refund claims
The 7-day money-back guarantee is self-serve from your account dashboard, and you do not need to explain yourself to a support agent to use it. If the dashboard route fails for any reason, email us and we will process it manually.
Refunds go back to the original payment method and typically clear within three to five business days depending on your bank.